Managing Public and Private Organizations - Research Paper Example Most importantly, effective leadership significantly reduces power distances across people by building constructive relationship based on mutual respect and cross-cultural understanding. This motivates the workforce to work on common goals with greater sense of responsibility and accountability. Q2. Discuss the factors that influence individual behavior. (Chap 11) The major factors that influence individual behaviour are personal value system, cultural paradigms, self-efficacy and hierarchy of needs. Personal value system is important issue that serves as guideline for individual behaviour. The ethical considerations and moral code of actions influence and guide oneâ€™s actions and general behaviour. In the era of rapid globalization, diversity has become a key issue and cultural paradigms have emerged as pertinent factors that not only give distinct identity to individuals but also provide them with unique cultural identities. Hierarchy of needs vis-a-vis physiological, social security, self-esteem and self-actualization, of individuals motivates them to change their behaviour and work towards achievement of their desired goals. Q3. Discuss how behavior management can be utilized to motivate employees. (Chap 11) Behaviour management is crucial psychological tool used within management funda that helps to streamline and encourage right attitude and behaviour across employees in an organization. Behaviour management relies on the code of conduct and in creating a facilitating environment of motivation and re-enforcement with regard to the various needs and requirements of the employees (Dessler, 2007). Thus, merit based performance, incentives, reward and punishment etc. become key ingredients of behaviour management within an organization. SMART goals comprising specific, measurable, attainable, relevant and timely, are set by individuals to achieve their short term and long term personal and professional goals. Q4. Describe the communication process and how barriers to communication can be overcome.Â Â (Chap 12) Effective communication facilitates in developing mutual respect and cross-cultural understanding that helps to resolve workplace conflicts and promote efficient, goal based teamwork to achieve organizational goals and objectives (Bateman & Snell, 2009). The major barrier to communication is the lack of cross-cultural values and psychological barriers like low self- esteem of people who may belong to diverse culture, race, colour and ethnicity. Understanding of cross-cultural values helps build strong relationship based on trust and mutual respect. Thus, overcoming the barriers of communication has emerged as powerful tool to develop cohesive work environment that motivates workforce to work for common goals collectively. Q5. Discuss how technology can be utilized to improve an organizationâ€™s informal communication.Â Â (Chap 12) Technology has significantly redefined communication (Reynolds, 2010). The computer, internet and other technological gizmos like smart phones have become important facilitators of communication. Through the use of electronic boards, email, video-conferencing etc. organizations promote informal communication across the workers. The electronic boards have become popular platforms for sharing information and solving queries. Encouraging workers for
Starbucks Alternatives Essay Alternatives Alternative #1 is to introduce existing products to new markets. Since Starbucks is already an established name, we know for a fact that people like drinking Starbucks coffee. However, cultural attitudes can be different around the world. This is an important fact since Starbucks is set on growing internationally. They will also face different reception to Starbucks image and taste. Statistics show that there is still a lot of opportunity to grow in current markets. These current markets represent significantly less risk than setting up overseas. This alternative takes what Starbucks have so far and push it into unknown markets. This is quite risky. Alternative #2 is to introduce new products to existing markets. To offer new products in existing stores would be less costly than setting up a new store in a new market. Immediately, new products will have the Starbucks brand image and this will help increase revenue because of these new complimentary items. While Starbucks is still in its growth stage, it is questionable about investing time and money into new products in our current markets when people are still finding out about Starbucks. Loyal customers can also be upset at changes to the new offerings. This option is not very risky and will yield a return that is low. Alternative #3 is to introduce new products to new markets. This alternative is more risky than the previous two but is necessary if Starbucks is to expand in the long term. In order to increase revenue and grow as a company, Starbucks will have to reach different consumers. These may include people who drink different kinds of coffee, teas and other hot beverages. Since Starbucks is selling the Starbucks experience, they should seek to introduce new products to make that experience fit that specific culture. They can still keep some of their current menu offerings but have it tailored to the consumers. By having a diversified product offering, they will also spread their risk. For instant, if they started selling coffee beans from another country, these new beans could keep theÂ cash flow coming in if another countrys beans were not acceptable due to weather conditions. However, the image of Starbucks can go both ways. Consumers may already have a preconceived notion of what Starbucks is about and will purchase or not purchase according to that. There is also risk that the current Starbucks image could be seen as unfavourable to current consumers if they think that the newer product items are of a poorer quality.